Our client is an innovative, digital-focused company transforming the way customers think about and use financial products. With a customer-first approach, the product team is looking to add an Associate Director, Product Manager (Collections) to their team.
Location: This role is hybrid. The candidate should be located within a commutable distance to one of the offices in NYC, Baltimore, MD, Charlotte, NC, Wilmington, DE, or Irving, TX.
Associate Director, Product Manager (Collections) Responsibilities:
- Collaborate with Strategic and Operations partners in Collections to identify opportunities within team member and digital experiences.
- Support internal employee experiences and digital customer-facing initiatives by uncovering motivations, providing solutions, and removing friction to enhance product usability.
- Develop and execute the Collections Roadmap in close partnership with technology teams.
- Analyze data and analytics to identify new opportunities and drive strategic thinking.
- Partner with Operations to shift costly interactions towards digital self-service solutions.
- Work closely with cross-functional leaders in Engineering, Design, Operations, and Collections Strategy to ensure alignment and prioritization of initiatives.
- Utilize data to inform all aspects of the product development process, from strategic direction to solution validation through experimentation.
- Communicate status updates, strategic risks, key dependencies, and progress against objectives to team members and senior leadership.
- Act as a critical voice for the team, clarifying strategy and amplifying their work.
Associate Director, Product Manager (Collections) Requirements:
- 7+ years of experience working on successful digital consumer products, preferably at high-scale companies.
- Experience in Collections Operations/Product is a plus.
- Agile experience is required.
- Ability to think like a customer, considering both employee journeys and digital customer experiences.
- Proven success in launching or managing new products, features, or experiences with attention to execution details.
- Self-starter with a proactive approach to identifying opportunities and providing solutions.
- Strong leadership presence that enhances cross-functional team performance.
- Experience in creating and aligning product vision and strategy across teams and the broader organization.
- Comfort in debating points with peers and influencing leadership decisions.
- Excellent written and verbal communication skills to motivate team members and advocate for ideas.
- Ability to simplify complexity, understand decision implications, and balance customer needs with business goals.
- Demonstrated problem-solving skills and ability to carry solutions through to completion.
- Detail-oriented with the ability to see the larger picture and objectives.
- Extensive hands-on experience in the digital product development process, including road mapping, problem definition, requirements documentation, development, testing, and deployment.
- Strong sense of ownership and accountability for product domain.
- Positive outlook and flexible mindset in a dynamic, growth-oriented environment.
- Passion for developing product managers and advancing the craft of product management.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
cameron.little@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : CL9-1846835L761 -- in the email subject line for your application to be considered.***
Cameron Little - Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 03/28/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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