TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Consumer Insights Specialist, Customer Experience

Job Summary

The Consumer Insights Specialist will join a growing team, leading insights and analysis to support TJX brand's growth. The Specialist will be responsible for supporting research and analysis for our on-going Customer Experience tracking programs across all 5 brands (T.J.Maxx, Marshalls, HomeGoods, Homesense, and Sierra) to help improve the in-store experience for our shoppers. A successful candidate should demonstrate strong analytics, business intuition, and communication skills. They will work cross-functionally with a wide variety of data sources and partners including Operations, Marketing, IT, as well as our external CX/research partners.

Major Areas of Responsibility

Support understanding of Customer Experience wins and opportunities for US Stores by analyzing data and generating insights
Support understanding of impact of in-market tests
Lead survey and program health and find opportunities for operational and insight improvements
Partner with field leaders to ensure appropriate access and store information so the right data is with the right users
Translate data into relevant findings and communicate insights to internal team and business partners
Establish partnerships across various business functions within TJX, and research vendors

Qualifications

Bachelor's degree; minimum 2 years' experience in market research
Background in generating insights and action from quantitative research
Passion for understanding consumers' mentality and behaviors, advocating for the customer, and growing in the insight function
Ability to learn and quickly apply new tools and techniques
Adept at presenting complex concepts in an easy to understand and actionable way
Attention to details and able to grasp the big picture
High degree of proficiency with Microsoft Office products

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

550 Cochituate Road

Location:

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of $69,200.00 to $86,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.