Job Description

Job Summary

The Customer Value Manager leads a team to work cross-functionally (Merchandising, Merchandise Planning, Pricing, Marketing, Finance, and Insights) to help build and track our strategy to deliver value to the customer in the most effective way possible to achieve business goals and improve customer value perception across both brick & mortar and online channels. Key responsibilities include building quantitative models and qualitative analysis, analyzing data, making both strategic and tactical recommendations to key stakeholders around investment decisions across value levers (price, markdown, mass promo, loyalty, coupons, etc.), and building reports on adherence to value investment strategy and its return on investment.

Job Responsibilities

Assists the Customer Value VP and Director in developing high level strategy for orchestrating value across different levels.
Builds and updates quantitative models to project and measure financial impact of different value levers and investments.
Conducts analysis to compare ROI metrics across different value levers and propose strategy to shift to high ROI areas (for example, mass promo to personalization).
Performs analysis and manages reporting to track implementation of customer value strategy.
Assesses ongoing and new programs to determine fit and evolution into customer value vision and roadmap.
Partners with various areas within Retail Products and cross functional project teams to drive key initiatives that impact the business and deliver end to end P&L results.
Runs surveys with the help of value insights team to inform the development of the customer value strategy.
Performs ad-hoc strategic analysis and reporting, e.g., assess inflationary impacts on value delivery.
Conceptualizes highly complex analytics to provide insights and recommendations for value delivery.
Presents analysis and recommendations to key stakeholders and executive management.
Makes strategic and tactical recommendations to key stakeholders based on historical data and/or current trends. Review and validate to ensure analysis and recommendations align with strategy.
Evaluates best practices, methodology and tools and seek to improve ways of working to maintain alignment with business needs.
Provides guidance, direction, coaching, and counseling to a team of analysts. Allocate available resources to meet operating objectives. Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

External Basic Qualifications

Bachelor’s Degree and at least 2 years of experience in an analytical role in one or more of the following: retail, merchandising, promotions, planning, finance, business analysis or quantitative analysis OR High School/GED and at least 5 years of experience in an analytical role in one or more of the following: retail, merchandising, promotions, planning, finance, business analysis or quantitative analysis
At least 2 years of experience identifying operational issues and recommending and implementing strategies to resolve issues and problems.
At least 2 years of experience in applying analytics principles (Statistics, Mathematics, Operations Research, Business Management, Economics or Finance).
At least 2 years of experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience establishing and maintaining relationships with individuals at all levels of the organization, including the executive level.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Strong analytical skills, problem solving skills and recommends solutions, superior critical thinking skills, and strong communication and presentation skills.
Intermediate level skill in SQL (create complex queries using nested SELECT statements, simplify queries by creating new views, deleting and altering tables, using Boolean logic, working with NULL values, constructing queries, etc)
Intermediate level skills with Microsoft Suite including Word, PowerPoint, and Excel.
At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
Willing to travel up to 5% of the time for business purposes (within state and out of state).

Preferred Qualifications

Master’s Degree or MBA
4 years or more experience in one or more of the following: retail, merchandising, promotions, planning, finance, business analysis or quantitative analysis.
At least 1 year experience of cross functional team leadership.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Customer value levers experience: previous experience in Promotion planning, Pricing, Personalization, Loyalty and other customer value delivery levers
Quantitative proficiency: Highly analytical and proficient in problem solving; ability to analyze large data sets, synthesize information, generate insights, and provide recommendations.
Cross-functional collaboration: proven capability of communicating insights to key stakeholders, cross functional partners, and leadership.
Tools/ technical abilities: proficient in excel, SQL. Experience in Alteryx, Tableau, Python, and/or relational database skills are pluses

We will consider employment of qualified applicants with arrest and conviction records.