Our client is a full-service publishing organization dedicated to creating innovative and effective ways to connect authors with readers. We are looking for a highly motivated, customer-focused Author Relations Assistant to provide exceptional support and communication to our authors and publishing partners.

The successful candidate will possess exceptional verbal and written communication skills, the ability to complete a high volume of varying tasks and projects quickly, and a track record of prioritizing work effectively, taking fast action on escalations while maintaining composure. The candidate will demonstrate customer obsession, have high attention to detail while still meeting deadlines, have great organizational skills, and have the ability to quickly switch gears when required. 

A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals is essential.

Responsibilities:

• Effectively communicate with and support global authors and publishing partners.
• Partner cross-functionally with our client’s Publishing business teams to create new policies and processes that ensure a great publishing experience for authors and improve author satisfaction metrics.
• Work globally and cross-functionally to represent authors' best interests at every step in the publishing process.

Experience:

• Bachelor’s Degree
• 2+ years previous experience in account management, customer service, relationship management, or publishing environment
• Experience managing a reactive, ticket-based request system
• Familiarity with Salesforce.com & Excel 

Ideal Candidate:

• Background in Marketing Ideal but not required 

The target hiring compensation range for this role is $25.44 to $28.27 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Want to work for one of the fastest growing and most admired companies in the world?

Founded in 1995 this client of Aquent's has grown to one of the largest tech companies in the world. Driven by the excitement of building technologies, inventing products, and providing services that transform the way their customers live their lives and run their businesses. Come join them and work in a place that values innovation, creativity and leadership.

Why work with AQUENT? Check out our awesome benefits https://aquent.com/talent/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.