JOB SUMMARY

The Outage Communications Team Lead is responsible for leading and coordinating outage communications capabilities that support Georgia Power customers and internal operational partners during daily operations and major storm events. This role provides strategic oversight, technical leadership, and cross-functional alignment for outage communication platforms, analytics, and messaging tools, ensuring timely, accurate, and consistent customer communications. The position supports current and future-state OMS outage communications systems and serves as a primary liaison between Operations Technology, Customer Service, Storm Center, IT/TO organizations, and external vendors.

This position is classified as a hybrid role and will be expected to work both in-office (4-days per week) and remotely, including extended hours during storm and emergency events.

JOB RESPONSIBILITIES

• Provide day-to-day leadership and work direction for the Outage Communications Support Team, ensuring effective support of outage communications platforms, analytics, and reporting.
• Oversee the development, implementation, and ongoing support of future-state OMS outage communications systems.
• Serve as the primary point of coordination for storm center communications support, including real-time analytics, technology troubleshooting, and post-event analysis.
• Ensure outage messaging accuracy, consistency, and timeliness across customer-facing channels such as outage maps, notifications, and vendor-hosted platforms.
• Lead vendor relationship management activities, including performance oversight, issue escalation, roadmap planning, and contract support related to outage communications tools.
• Coordinate cross-departmental integration of outage communications processes and tools with Customer Service, Distribution Control Centers, Storm Center, IT/TO, and other stakeholders.
• Support system upgrades, enhancements, and project management efforts associated with outage communications platforms and analytics tools.
• Oversee outage communications training, documentation, and knowledge transfer for internal users and support teams.
• Lead data-driven analysis and reporting of outage communication performance, customer experience metrics, and post-storm insights to support continuous improvement.
• Represent Georgia Power in industry benchmarking activities and forums, including participation in national outage communications leadership councils.
• Promote collaboration, accountability, and continuous improvement while modeling Georgia Power values and supporting diversity, equity, and inclusion initiatives.

JOB REQUIREMENTS

• Prior leadership or lead-level experience supporting technical, analytical, or operational teams preferred.
• Working knowledge of outage management systems, and customer communications platforms preferred.
• Demonstrated ability to work effectively across multiple organizations and with external vendors to deliver complex technology solutions.
• Strong analytical, problem-solving, and communication skills, especially during high-impact storm or emergency events.
• Ability to manage multiple priorities in a fast-paced, highly visible operational environment.
• Willingness to support extended hours, including nights, weekends, and holidays during storm response.

SKILLS AND EDUCATION

• Basic computer skills required.
• Intermediate Microsoft Office skills in Excel, PowerPoint, Word, and Outlook required.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical discipline preferred.

  BEHAVIORAL ATTRIBUTES

• Commitment to Our Values and strong advocacy for customer-focused outcomes.
• Champion of diversity, equity, and inclusion.
• Ability to establish and maintain effective working relationships with vendors, peers, leaders, and operational partners.
• Demonstrated leadership, accountability, and decisiveness during normal operations and storm events.
• Strong teamwork, communication, and time management skills.
• Willingness to support extended hours, including nights, weekends, and holidays during storm response.