Job Description:
The Temporary Summer Programs Operations Assistant is responsible for providing high-level operational support for all Summer Programs. This person will provide operational planning and support prior to and during programming, assist families with any outstanding business (health and safety requirements, etc.), and check students into their programs. The person in this role interfaces with families and Summer Programs students, assesses student needs, and assists with troubleshooting as necessary. This person will offer support to the Aspire: Five-Week office staff, Summer Programs staff, program directors, and Summer Programs advising staff as needed. This person must be available to work on select evenings and weekends in June through August 2025. The person in this role will serve as an on-campus Summer Programs representative.Responsibilities Include:
Attending to the needs of program participants, their parents, Summer Programs faculty, and related staff via phone/email and in person
Aiding customers by connecting them with the relevant resources to resolve any issues from check-in to acclimating to their program
Supporting applicant account management across multiple databases (Salesforce, Colleague, Magnus Health)
Operating as a liaison with the Office of Student Affairs and Office of Student Life to expedite solutions to any issues that may arise
Checking students in and assisting them as they begin their programs
Preparing and distributing time-sensitive program materials
Providing basic programmatic support to Program Directors, including outside of general business hours
Reviewing and responding to student requests for nights away
Coordinating logistics with Dining Hall staff, including ordering catered meals, and communicating student rosters per program
Other duties as assigned, within the scope of the description
Required Qualifications:
Strong interpersonal customer service skills and experience in dealing with challenging customer interaction situations
Excellent communication skills
Creative and flexible problem solving skills
Strong organizational skills
High attention to detail
Computer literacy (specifically Mac OS, Microsoft Suite, spreadsheet management)
Ability to work weekends and evenings
Strong sense of initiative and ability to work as a member of a team
Entry-level working knowledge of college computer systems or equivalent (Colleague, Salesforce, Workday, education industry CRM systems)
Experience in music education preferred
About Berklee’s Pre-College, Online, and Professional Programs Division
Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.
Duration: April 2025 - August 15, 2025
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
