Our B2B SaaS client is looking for a Community Program Manager to support their team for 18 months, 40 hours/week, fully remote! Preference to EST talent.
The ideal Community Program Manager should have:
- Minimum 5+ years of project or program management experience.
- Hands-on experience with Jira, Confluence, and Salesforce.
- Experience working alongside Sales and Customer Success teams.
- Experience working with community forums, community-led events, and/or champion programs.
- Experience with tech-touch, automation, and tooling in customer relationship management.
- Demonstrated ability to plan and deliver work with Agile frameworks.
- Experience working with vendors, including contract negotiation, budgeting, and time management.
Responsibilities:
- Collaborate with the Success Champion Program Lead and the Champion Programs team to identify opportunities for improvement and program focus. Then, provide feedback to shape the program plan, which outlines the problem statement, stakeholders, success options, communication strategy, and risk register. Execute on the plan's objectives while keeping stakeholders informed and making adjustments based on ongoing feedback mechanisms, including business priorities.
- Develop and improve processes to be easily maintained at a larger scale. CPM helps identify and implement ways to streamline contributions, automate where possible, and create consistency across multiple processes
- Help the Champion Programs team define/refine their focus for the Success Champion track based on customer and stakeholder feedback and insights.
- Help develop and measure current track performance to understand the business impact and opportunities to expand.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
miranda.mcadams@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : MM42-1854350 -- in the email subject line for your application to be considered.***
Miranda McAdams - Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 05/27/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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